Reades is a member of The Property Ombudsman (TPOS) and Propertymark (which includes their Client Money Protection Scheme).

The information given below is provided to ensure you are fully informed of any fees and costs involved in renting a property through Reades.

What you see is what you pay, our fees include the VAT.

1. Holding deposit (per tenancy)

An amount equivalent to one week's rent.

Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

2. Security Deposit & Rent

a. The security deposit held, per tenancy:

Usually the equivalent of one month's worth of rent plus £100.00. Where the property is furnished and/or pets are allowed, the security deposit will be higher and up to 8 weeks' worth of rent.

The security deposit covers damages or defaults on the part of the tenant during the tenancy.

b. Unpaid Rent - Interest will be charged at 3% above the Bank of England Base Rate from the date rent was due until it is paid.

Please note: This will not be levied until the rent is more than 14 days in arrears.

3. Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour for the time taken replacing lost key(s) or other security device(s).

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1. Introduction and General Terms

We are committed to protecting the personal information you provide when signing up to and using Our Valuation Tool. This Data Protection Policy relates to Our use of any personal information We collect from you via the Valtool.

This Data Protection Policy explains the following:

1. what information We may collect about you;
2. how We will use information We collect about you;
3. when We may use your details to contact you;
4. your choices regarding the personal information you provide to Us.

We are committed to safeguarding your personal information and complying with Our legal obligations to hold and use your information in-line with all applicable laws.

2. Who are Reades?

Reades Ltd (company number 0458814) is a property sales and letting agency. References to "We/Us/Our/Reades" throughout this document are to Reades Ltd. Our Valuation Tool is a tool which We have devised to enable you to obtain a guideline valuation of your property free of charge.

3. What information will Reades collect about me?

When you sign up to the Valuation Tool to receive your free property valuation, you will be providing certain personal information to Us. This includes your name, postal address, email address and phone number.

4. How will Reades use the information it collects about me?

We will use the personal information collected when you sign up to or use the Valuation Tool for the following purposes:

1. to provide you with your bespoke property Valuation Report (which you can request to be sent via email using the link under the valuation); and
2. to contact you to offer our products and services in connection with the Valuation Report, such as helping you to interpret its contents, or to provide you with information about Our sales and lettings products and services and how We can help you sell or let your property.

We will not share the personal information which we collect via the Valuation Tool with any third parties other than where We are required to do so by law. The only information which We will share is the address details of the property on which you wish to obtain a valuation. This information is shared with our appointed third party property valuation agency, so that they can provide a valuation of the property and for no other purpose.

5. When will Reades contact me?

We will contact you:

1. to provide you with your bespoke Valuation Report (which you can request to be sent via email using the link under the valuation); and
2. to offer our products and services in connection with the Valuation Report, such as helping you to interpret its contents, or to provide you with information about Our sales and lettings products and services and how We can help you sell or let your property.

6. Will I be contacted for marketing purposes?

By signing up to receive a free Valuation Report, you agree to receive Reades marketing communications as discussed in paragraphs 4 and 5.

If you wish to withdraw your consent to receiving these marketing communications at any point you can do so by notifying us using the contact information set out below.

7. How long will Reades keep my information?

We will hold your personal information on our systems for as long as reasonably necessary in order to provide you with the relevant services, or until you inform us that you want Us to delete your personal information (whichever occurs first).

8. Can I delete my information?

You can request that We delete your personal information by contacting us in writing using the contact information set out below.

Deleting your data may mean that We will no longer be able to provide you with Our services.

9. Can I find out what personal information Reades holds about me?

You have the right to:

1. request a copy of the personal information We hold about you;
2. to have any inaccuracies corrected;
3. to request that we modify or update information held about you, or;
4. to have the information deleted in full.

Please address requests and questions about this or any other question about this Data Protection Policy to:

The Data Controller
Reades - Hawarden (Head Office)
Reades House
3-5 The Highway
Hawarden
Flintshire
CH5 3DG

You can also send any enquiries electronically to data@reades.uk.

Due to the ongoing situation with COVID-19, we have implemented the following three-step Viewings Policy in an effort to reduce unnecessary footfall and mitigate the risk to all concerned.

Our Viewings Policy

Our three-step Viewings Policy briefly comprises the following:

IMPORTANT: We cannot arrange a physical viewing until we receive written confirmation from you that you have read and can comply with our Viewings Policy.

Please take the time to read through the full details of our Viewings Policy as detailed below:

1. Familiarise yourself with the property

Please ensure you have:

• looked through the full property details, including the photos, floorplan, Google Map and Street View (where available);
• walked through the Virtual Viewing (where available), and;
• visited the area (where possible) to make sure it is where you want to live.

IMPORTANT: Please do not go onto the property, even if it is unoccupied. Viewings must be arranged by appointment, even where the vendor is conducting their own, so please direct all enquiries to Reades.

2. Affordability and offer level

Financing the purchase or rental of a property is not always straightforward and applicants must establish their affordability prior to arranging a physical viewing.

Please also consider that, due to current market conditions, properties are very often selling and letting at their asking price and sometimes for more.

Advice for prospective buyers

Before we can arrange a physical viewing, you must:

• provide documents to evidence your ability to purchase, including a bank statement for proof of cash (cash buyers or deposit for mortgage buyers) and a valid (in date) agreement in principle or mortgage promise from a lender if buying with a mortgage, (we can also accept an email from a Financial/Mortgage Advisor). and;
• be prepared to reveal the offer you will consider making, based on the information available online, subject of course to a physical viewing taking place. If your offer is well below those already received or required by our vendor, it will help us to determine if a physical viewing is necessary at this stage.

Advice for prospective tenants

Reades operates a three-stage application process.

Prior to arranging a physical viewing, we will conduct a brief pre-tenancy interview (Stage 1), the outcome of which will determine whether a physical viewing is necessary.

In addition to providing your contact details, you will be asked to divulge information about your current and proposed residential status, and your financial position*.

Stage two is the physical viewing, which could be conducted by either the landlord or Reades depending on which service plan the landlord subscribes to.

Information provided in the first and second stage will be verified in the third - the formal referencing stage - and any discrepancies could jeopardise the success of your application.

Due to the ongoing situation with COVID-19, all pre-tenancy interviews will be conducted over the phone until further notice.

*Reades is registered with the Information Commissioner and your information will be stored securely in accordance with General Data Protection Regulations (GDPR). By contacting Reades about a property, you are agreeing for your name, contact number, email address and an overview of your suitability as a prospective buyer/tenant to be shared with the landlord/vendor. Further information will not be passed to any other company or individual without your express consent.

3. The viewing

We will be delighted to help you find your new home and we are doing our best to ensure a safe environment for all**, by:

• ventilating the property prior and during
• leaving time between each viewing to allow for ventilation
• wearing a face mask
• not shaking hands
• maintaining a safe social distance
• asking any occupants to remain outside or confined to one area of the property for the duration (where viewings are conducted by Reades personnel)

In return, we ask applicants to:

• turn up on time to avoid overlap
• not bring children or pets
• not wander off unaccompanied
• avoid touching surfaces unnecessarily
• maintain a safe social distance at all times
• respect the position of the of the person conducting the viewing and follow any reasonable requests whilst on site
• relax and enjoy your viewing!

IMPORTANT: A maximum of two adults are allowed to attend the physical viewing.

**Please note; where clients are conducting viewings themselves, we ask them to follow the same protocols, but Reades makes no guarantee as to whether they will.

Thank you for your patience and understanding; we look forward to hearing from you and to helping you find your new home.

Getting in touch with Reades

Our branches, in both England and Wales, remain fully operational. Normal working hours are being observed, our lines are open and the team is available to handle enquiries as usual.

Due to the risk presented by the COVID-19 pandemic, the doors to our branches were closed to the public on 23 March 2020 and will remain closed for the foreseeable future, so we can maintain the safest possible working environment for our team and minimise the risk of service interruption.

Valuation visits continue to take place and appropriate safety advice will be offered on booking an appointment.

Some members of the team may, from time-to-time, work from home and those who cannot work from home will be working safely in-branch, whilst adhering to the guidance.

Key/document collection continues to be available at our branches, by appointment only.

Find out how to get in touch with Reades

Government guidance

Physical viewings of occupied and unoccupied properties in England and Wales will be arranged in accordance with our Viewings Policy detailed above, in line with Government guidance:

Wales - find out more on the Welsh Government website