Reades is a member of The Property Ombudsman (TPOS) and Propertymark (which includes their Client Money Protection Scheme).

The information given below is provided to ensure you are fully informed of any fees and costs involved in renting a property through Reades.

What you see is what you pay, our fees include the VAT.

1. Holding deposit (per tenancy)

An amount equivalent to one week's rent.

Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

2. Security Deposit & Rent

a. The security deposit held, per tenancy:

Usually the equivalent of one month's worth of rent plus £100.00. Where the property is furnished and/or pets are allowed, the security deposit will be higher and up to 8 weeks' worth of rent.

The security deposit covers damages or defaults on the part of the tenant during the tenancy.

b. Unpaid Rent - Interest will be charged at 3% above the Bank of England Base Rate from the date rent was due until it is paid.

Please note: This will not be levied until the rent is more than 14 days in arrears.

3. Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour for the time taken replacing lost key(s) or other security device(s).

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1. Introduction and General Terms

We are committed to protecting the personal information you provide when signing up to and using Our Valuation Tool. This Data Protection Policy relates to Our use of any personal information We collect from you via the Valtool.

This Data Protection Policy explains the following:

1. what information We may collect about you;
2. how We will use information We collect about you;
3. when We may use your details to contact you;
4. your choices regarding the personal information you provide to Us.

We are committed to safeguarding your personal information and complying with Our legal obligations to hold and use your information in-line with all applicable laws.

2. Who are Reades?

Reades Ltd (company number 0458814) is a property sales and letting agency. References to "We/Us/Our/Reades" throughout this document are to Reades Ltd. Our Valuation Tool is a tool which We have devised to enable you to obtain a guideline valuation of your property free of charge.

3. What information will Reades collect about me?

When you sign up to the Valuation Tool to receive your free property valuation, you will be providing certain personal information to Us. This includes your name, postal address, email address and phone number.

4. How will Reades use the information it collects about me?

We will use the personal information collected when you sign up to or use the Valuation Tool for the following purposes:

1. to provide you with your bespoke property Valuation Report (which you can request to be sent via email using the link under the valuation); and
2. to contact you to offer our products and services in connection with the Valuation Report, such as helping you to interpret its contents, or to provide you with information about Our sales and lettings products and services and how We can help you sell or let your property.

We will not share the personal information which we collect via the Valuation Tool with any third parties other than where We are required to do so by law. The only information which We will share is the address details of the property on which you wish to obtain a valuation. This information is shared with our appointed third party property valuation agency, so that they can provide a valuation of the property and for no other purpose.

5. When will Reades contact me?

We will contact you:

1. to provide you with your bespoke Valuation Report (which you can request to be sent via email using the link under the valuation); and
2. to offer our products and services in connection with the Valuation Report, such as helping you to interpret its contents, or to provide you with information about Our sales and lettings products and services and how We can help you sell or let your property.

6. Will I be contacted for marketing purposes?

By signing up to receive a free Valuation Report, you agree to receive Reades marketing communications as discussed in paragraphs 4 and 5.

If you wish to withdraw your consent to receiving these marketing communications at any point you can do so by notifying us using the contact information set out below.

7. How long will Reades keep my information?

We will hold your personal information on our systems for as long as reasonably necessary in order to provide you with the relevant services, or until you inform us that you want Us to delete your personal information (whichever occurs first).

8. Can I delete my information?

You can request that We delete your personal information by contacting us in writing using the contact information set out below.

Deleting your data may mean that We will no longer be able to provide you with Our services.

9. Can I find out what personal information Reades holds about me?

You have the right to:

1. request a copy of the personal information We hold about you;
2. to have any inaccuracies corrected;
3. to request that we modify or update information held about you, or;
4. to have the information deleted in full.

Please address requests and questions about this or any other question about this Data Protection Policy to:

The Data Controller
Reades - Hawarden (Head Office)
Reades House
3-5 The Highway
Hawarden
Flintshire
CH5 3DG

You can also send any enquiries electronically to data@reades.uk.

Government rules for arranging and conducting viewings

On re-opening the housing market, the Government introduced new rules for how estate and letting agents must arrange and conduct viewings, as follows:

ENGLAND

Initial viewings should be done virtually wherever this is possible and physical viewings should only be conducted where buyers are seriously considering making an offer on a property.

WALES

It is important that initial viewings are done virtually and viewings of occupied property only take place with proceedable parties of serious intent. Furthermore:

• all viewings should be by appointment only;
• agents are advised not to book back-to-back visits to a property;
• all occupiers should be outside the property when the viewing takes place;
• property viewers should be advised against touching surfaces throughout the property viewing, and;
• the amount of time spent viewing must be kept to a minimum.

Arranging a viewing with Reades

If you have not already registered with Reades, it can take around 10-15 minutes to register and book a viewing. Please ensure you have this time available when you call and consider the following three important points prior to calling or requesting a viewing:

1. Familiarise yourself with the property

To help speed up the booking process and avoid unnecessary footfall and therefore risk, please ensure you have:

• looked through the full property details, including the photos, floorplan, Google Map and Street View;
• walked through the Virtual Viewing (where available), and;
• visited the area (where possible) to make sure it is where you want to live.

IMPORTANT: Please do not go onto the property, even if it is unoccupied. All viewings are arranged by appointment, even where the vendor is conducting their own, so please direct all enquiries to Reades.

2. Buying position and offer level

To ensure compliance with Government rules, please also ensure you have:

• documents to hand to evidence your buying position, in the form of a bank statement for proof of cash (cash buyers or deposit for mortgage buyers), a valid (in date) agreement in principle or mortgage promise from a lender if buying with a mortgage (we can also accept a letter or email from your Financial Advisor), and;

• be prepared to reveal the offer you wish to make, based on the information available online, subject to the physical viewing and survey. If your offer is well below those already received or required by the vendor, it will help us to determine if a viewing is necessary at this stage.

3. The viewing

We will be delighted to help you find your new home and with over 90% of viewings conducted by Reades personnel, we are doing our best to ensure a safe environment for all*, by:

• ventilating the property prior and during
• leaving time between each viewing to allow for ventilation
• wearing a face mask and gloves
• not shaking hands
• maintaining a safe social distance
• asking any occupants to remain outside or confined to one area of the property for the duration

In return, we ask applicants to:

• turn up on time to avoid overlap
• not bring children or pets
• not wander off unaccompanied
• avoid touching surfaces unnecessarily
• maintain a safe social distance at all times
• respect the position of the member of staff or vendor conducting the viewing and follow any reasonable requests whilst on site
• relax and enjoy your viewing!

IMPORTANT: A maximum of two adults are allowed to attend the physical viewing.

*Please note; although we ask vendors to follow the same protocols when conducting viewings themselves, we offer no guarantee as to whether this will be followed.