Following the recent announcement by the Prime Minister, we have taken the decision to close our doors to the public for the foreseeable future.

All is not lost, however. Reades will remain open throughout and although it is unlikely to be business as usual, our skeleton team of home-workers will handle all telephone and email enquiries and registering any interest, in readiness for business hopefully resuming in a few weeks' time.

Our team will be subject to additional and unusual pressures over the coming weeks and will do their best to support our customers using systems with which they are not yet fully familiar. You can help them by making best use of your online account during this time and only calling or emailing if you feel it is absolutely necessary. you can access your online account here:

www.reades.uk/login

If you are experiencing problems logging in, please let us know as soon as possible by emailing negotiation@reades.uk.

During the lock-down, we will prioritise the updating of online accounts and the sending of updates via email, as and when they become available. If no update is showing on your account, or if you have not received an update via email, there is likely no update to give at this time.

We appreciate your patience and understanding during this difficult period. You are a valued customer and can rest assured that our team will work tirelessly over the coming weeks to minimise any inconvenience to you, as far as is possible.

Stay safe and we look forward to seeing you soon.

Jonathan Reade - Managing Director

1. Introduction and General Terms

We are committed to protecting the personal information you provide when signing up to and using Our Valuation Tool. This Data Protection Policy relates to Our use of any personal information We collect from you via the Valtool.

This Data Protection Policy explains the following:

1. what information We may collect about you;
2. how We will use information We collect about you;
3. when We may use your details to contact you;
4. your choices regarding the personal information you provide to Us.

We are committed to safeguarding your personal information and complying with Our legal obligations to hold and use your information in-line with all applicable laws.

2. Who are Reades?

Reades Ltd (company number 0458814) is a property sales and letting agency. References to "We/Us/Our/Reades" throughout this document are to Reades Ltd. Our Valuation Tool is a tool which We have devised to enable you to obtain a guideline valuation of your property free of charge.

3. What information will Reades collect about me?

When you sign up to the Valuation Tool to receive your free property valuation, you will be providing certain personal information to Us. This includes your name, postal address, email address and phone number.

4. How will Reades use the information it collects about me?

We will use the personal information collected when you sign up to or use the Valuation Tool for the following purposes:

1. to provide you with your bespoke property Valuation Report (which you can request to be sent via email using the link under the valuation); and
2. to contact you to offer our products and services in connection with the Valuation Report, such as helping you to interpret its contents, or to provide you with information about Our sales and lettings products and services and how We can help you sell or let your property.

We will not share the personal information which we collect via the Valuation Tool with any third parties other than where We are required to do so by law. The only information which We will share is the address details of the property on which you wish to obtain a valuation. This information is shared with our appointed third party property valuation agency, so that they can provide a valuation of the property and for no other purpose.

5. When will Reades contact me?

We will contact you:

1. to provide you with your bespoke Valuation Report (which you can request to be sent via email using the link under the valuation); and
2. to offer our products and services in connection with the Valuation Report, such as helping you to interpret its contents, or to provide you with information about Our sales and lettings products and services and how We can help you sell or let your property.

6. Will I be contacted for marketing purposes?

By signing up to receive a free Valuation Report, you agree to receive Reades marketing communications as discussed in paragraphs 4 and 5.

If you wish to withdraw your consent to receiving these marketing communications at any point you can do so by notifying us using the contact information set out below.

7. How long will Reades keep my information?

We will hold your personal information on our systems for as long as reasonably necessary in order to provide you with the relevant services, or until you inform us that you want Us to delete your personal information (whichever occurs first).

8. Can I delete my information?

You can request that We delete your personal information by contacting us in writing using the contact information set out below.

Deleting your data may mean that We will no longer be able to provide you with Our services.

9. Can I find out what personal information Reades holds about me?

You have the right to:

1. request a copy of the personal information We hold about you;
2. to have any inaccuracies corrected;
3. to request that we modify or update information held about you, or;
4. to have the information deleted in full.

Please address requests and questions about this or any other question about this Data Protection Policy to:

The Data Controller
Reades - Hawarden (Head Office)
Reades House
3-5 The Highway
Hawarden
Flintshire
CH5 3DG

You can also send any enquiries electronically to data@reades.uk.